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Frequently Asked Questions2024-03-21T14:18:51+00:00

Aquadefence® Stain Protection Frequently Asked Questions

How Do I Treat A Spill?2024-03-21T10:00:18+00:00

Step 1: If the spill is sitting on the fibre’s surface, we advise using a clean white paper towel to absorb the spill. Apply as little pressure as possible. 

Step 2: Once all surface spills have been absorbed into the paper towel, gently lay the pile flat. 

If it’s a flat weave, then this step can be skipped. 

If some of the spill has passed between the fibres, use a fresh paper towel. Lay the paper towel on top of the spill, and apply even flat pressure. (Do not rub.) Repeat until no more of the stain is being transferred to the white paper towel. 

If any of the spill is left present, we recommend contacting our recommended cleaning company at www.acecarpetcleaners.co.uk, as adding high street stain removal products will more than likely cause damage to the colour or pile.

Step 3: Once there is no more transfer to the paper towel, we recommend using a hair dryer with cool air to dry the spill out; this helps to prevent cellulose browning (watermark) issues and will reduce any pile damage.

There are instances when professional cleaning will be needed to safely remove the spill from the fibres. Aquadefence®’s main features are that it helps prevent permanent staining by filling dye sites and decreases the chances of permanent pile damage on water-sensitive fibres due to Aquadefence® nanotechnology. 

Unfortunately, this doesn’t always mean you could remove the spill yourself, but it gives a stain removal specialist a much greater chance of restoring your item back to pre-spill quality. 

How Long Will Aquadefence® Last?2024-03-21T09:58:37+00:00

An Aquadefence® treatment will typically last up to 1 year. At this point, we advise cleaning the protected item to remove dirt and debris within the fibre. Then, re-treat the item to enjoy another year of unrivalled stain protection.

Can Items Still Become Permanently Stained Or Damaged If My Item Was Protected?2024-03-21T13:50:17+00:00

The short answer is, unfortunately, yes. Some spills are made up of compositions that can damage the protection.
If not treated fast enough, very high acid, alkaline, or hot spills can burn away some of the protective barrier, causing the fibre to absorb the spill. Aquadefence® has been created with delicate fibres in mind. If the active ingredient content is any higher, then the texture and potentially the shade of the fibre would start to change.

We have worked tirelessly to ensure optimum protective values without causing ANY effect on the colour or texture.

Is Aquadefence® Safe To Be Applied While I’m On The Premises?2024-03-21T10:05:43+00:00

There are no smells or harmful ingredients in Aquadefence®. It has been previously tested and passed to Well Building Gold Standard and BREEAM. It is safe for people and pets to be present when applying.

What If I Spill Food On My Protected Item?2024-03-21T10:07:18+00:00

If food is spilt, we advise using a flat spatula to lift as much as possible from the surface. We then recommend following the three steps mentioned above. Once dry, use a butter knife to gently remove any food that has become crispy or hard. Due to the type of spill, professional machinery may be required to lift the spill from the outer fibres.

What If Ink Or Pen Is Transferred Onto The Face Of The Fibre?2024-03-21T10:08:54+00:00

We recommend professional cleaning to remove this type of stain, as adding anything, including water, can cause further damage to the area.

Will Aquadefence® Change My Protected Item?2024-03-21T10:10:06+00:00

No, Aquadefence® will not change the item’s look, feel or smell.

Find Out What makes Aquadefence Stand Out As A Carpet Stain Protection System?

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Aquadefence® distinguishes itself in today’s market by harnessing the cutting-edge capabilities of nanotechnology. Unlike traditional protectors, Aquadefence® utilizes nanoscopic particles that bond to each fibre at a molecular level, creating an invisible shield against water and oil-based stains. This innovative formula ensures your carpets remain resistant to spills and stains, maintaining their appearance and durability. Do not hesitate to protect your investment—experience Aquadefence®’s unparalleled performance today!

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